Jesse Cole is an inspirational business leader who dares to be different in every aspect of his life and has proven that doing the unexpected will create incredible success and joy. You need to know about him because he is an amazing human being, innovative business...

Customer Loyalty
Do the unexpected to stand out
Are you meaningless?
Consumers have dismissed 77% of everyday brands. If you don’t do something that is unexpected in your industry, you will be one of them. Here are the whys and the hows you need to know to remain a meaningful brand. “Globally, consumers say they would not care if 77%...
Identify & Eliminate Customer Frustration Points in Your Sales Process
Frustration kills sales. You've experienced it. You fill out the form in the checkout process on a site, hit the "Buy Now" button and get this message, "Address Not Valid". You double-check your address, hit the button again, and get the same message! After doing...
Creating or Updating Your Customer Personas
How do you step into your customer's shoes if you don't know what kind of shoes they wear? Creating customer profiles or personas using details about your best customers will help you to attract more customers like them. When you know specific things about...